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[24]7.ai

How 24[7].ai increased hiring volumes by 350% in one year

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In response to the Coronavirus pandemic,[24]7.ai revamped its recruitment workflow using conversational AI and was able to screen +350% applicants

[24]7.ai, a global digital customer experience leader with deep expertise in conversational AI, and global operations in Philippines, India, LATAM and the US, had to act fast when lockdown hit. A big component of their recruitment process used to depend on candidates going on-site. For their employees' and candidates' safety, [24]7.ai transformed their hiring strategy to make it 100% digital for their candidates.

By engaging with candidates on Facebook Messenger, 24[7].ai was able to process a lot more candidates — a whopping 250% increase year over year. Using the Conversational AI to pre-screen candidates 24/7, they were no longer limited by the size of their recruitment center operations and were able to handle much increased volumes, doubling their applications in just a few months.

The contact rate improved since they started using Talkpush directly to process applicants and guide them towards the live interviews.

Achievements

250%

increase engaging with candidates on Facebook Messenger

96%

of candidates having a positive experience

64%

less time for candidates to complete their application
Me-Ann Batallones
Recruitment Director

“When lockdown hit, we leveraged automation more than ever before. Using the conversational AI powered by Talkpush for pre-screening, shortlisting and automatically scheduling interviews allowed us to take on the increase in leads without sacrificing our candidate experience.”

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Maximizing Benefits

Harnessing the immediacy of social media, [24]7.ai was able to quickly pivot to a completely digital recruitment processing, centralizing all of their hiring operations with the Talkpush CRM. By integrating the chatbot to Facebook Messenger, they were able to offer their candidates a fully remote experience, and keep all of their information in one place.

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