Today, Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages.
Transcom Philippines’ operations are part of the Global English Region (GER), which covers the US, Canada, the UK and the Philippines. In 2017, Transcom PH started a massive digital transformation initiative. “As a result of this initiative, at the beginning of 2018, we hired our first chatbot provider. Unfortunately, the results were disappointing.
After just a three month pilot with their previous vendor, Transcom was ready to move on from their initial sandbox solution to Talkpush’s fully integrated, end-to-end Candidate Relationship Management (CRM) solution.
“For me, it was critical to choose the right partner. Someone who’d be able to share our vision of the solution as a whole and that’s exactly what Talkpush has delivered”
Transcom has taken full advantage of Talkpush's custom bot, working hand in hand with the conversational design team at Talkpush they have created Ces, a friendly bot appealing to millenials who engages them and walks them through every step of the automated journey.