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Transcom

Reimagining online applications and candidate experience with Talkpush

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Transcom is a global Business Processing Outsourcing (BPO) organisation providing customer care, sales, technical support and collection services.

Today, Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages.

Transcom Philippines’ operations are part of the Global English Region (GER), which covers the US, Canada, the UK and the Philippines. In 2017, Transcom PH started a massive digital transformation initiative. “As a result of this initiative, at the beginning of 2018, we hired our first chatbot provider. Unfortunately, the results were disappointing.‍

After just a three month pilot with their previous vendor, Transcom was ready to move on from their initial sandbox solution to Talkpush’s fully integrated, end-to-end Candidate Relationship Management (CRM) solution.

Achievements

300%

Increase in candidate show up rate

57%

Increase in online applications per month

73%

Reduction in online cost per hire
Jun Abo
VP of Talent Acquisition

“For me, it was critical to choose the right partner. Someone who’d be able to share our vision of the solution as a whole and that’s exactly what Talkpush has delivered”

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Maximizing Benefits

Transcom has taken full advantage of Talkpush's custom bot, working hand in hand with the conversational design team at Talkpush they have created Ces, a friendly bot appealing to millenials who engages them and walks them through every step of the automated journey.

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