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Concentrix, the largest private employer in the Philippines, faced the difficulty of unprecedented high-volume recruitment demand, while ensuring the level of quality hires they’re known for. With over 2.5 million leads processed each year, Concentrix needed a fully automated recruitment workflow to keep up with its massive growth.
The Challenge
Before implementing Talkpush, Concentrix's recruitment process was heavily manual. Recruiters were tasked with downloading leads from various sources, consolidating them into spreadsheets before logging the candidates on Workday, and manually responding to candidate inquiries—an approach that led to long response times, low conversion rates, and a growing sourcing and recruitment team.
Additionally, the onboarding process involved manual collection and processing of a dozen pre-employment documents. While thorough, this approach was time-consuming and resource-intensive, with the potential for occasional challenges in managing critical paperwork.
The Solution
Concentrix and Talkpush collaborated to automate and streamline the entire recruitment and onboarding process, leading to significant improvements across the board.
Centralized Lead
Management:
Talkpush integrated all sourcing channels to manage over 2.5 million leads annually. Everything, from digital to walk-ins and referrals was processed in one carefully designed candidate journey.
AI-Driven Screening:
Candidates were automatically screened based on predefined criteria and sorted immediately based on their results.
Automated
Communications:
Bi-directional SMS, email, and Facebook Messenger, to instantly engage with candidates, reducing lag time. Every candidate receives a response in real time.
Digitized Onboarding
Process:
Concentrix automated reminders and collected employment documents through instant messaging platforms, which are validated in real time.
Fully integrated HR Tech Ecosystem:
Integrations with SHL and Workday include complete bi-directional communication to keep systems up-to-date and compliant. Talkpush serves as the recruitment team’s main platform for day-to-day operations.
"Before Talkpush, I was doing all of the manual tasks like harvesting the leads and responding to inquiries on our Concentrix page. We used to download applications one by one, then consolidate the leads, and finally format the excel using our internal tracker. It was really time-consuming. With Talkpush we can import leads in real-time and export datafrom the CRM for custom analysis with just a click. I can now deliver a much larger volume of qualified leads than before.”
Unlock Seamless Integration: Talkpush & Workday
The partnership between Talkpush and Workday makes managing high-volume recruitment smoother and more efficient. Here’s how:
The Impact
"Implementing Talkpush is a win-win for both new hires and our recruiters. It provides a better onboarding experience for candidates and makes the onboarding process way more efficient for our recruiters"
All Client Stories
Ready to level up your recruitment?
Let’s jump on a call and explore how Talkpush can help your team.
Get a demoReady to level up your recruitment?
Let’s jump on a call and explore how Talkpush can help your team.
