Retail

Logrand Entertainment Group staffs casino floors across Mexico with a WhatsApp-first Talkpush funnel: 26k WhatsApp applications, 94% completion on that channel, 83% after the national Go Live (up from 58% in the pilot) and 991 hires.

Concentrix Brazil hires more than 50,000 people a year. Its recruiters used to chase leads through Excel and lose candidates whenever Meta blocked a WhatsApp number. Now every lead, chat, assessment and Workday record runs through one central, verified flow on Talkpush.

Carelon Global Solutions Philippines hires clinical nurses, customer care teams and analysts for Elevance Health, one of the largest health plans in the US. Hiring used to ask candidates to come to Carelon: find the form, join the walk-in line, wait for a call. Now they apply in Facebook Messenger, and the median hire takes 3.9 days.

Tenet Healthcare's Global Business Center in the Philippines hires thousands of medical coders, nurses and revenue-cycle specialists who support its US hospitals. It used to buy that volume with social ads, and drown in it: 76 leads for every hire. Now referrals, job boards and walk-in hubs all feed one Talkpush pipeline, and recruiters make 48% more hires from fewer leads.

A 95-year-old Mexican bus line moved its whole hiring front door onto one WhatsApp line. Drivers and depot crews now apply, screen and send their documents in a single chat.

The Table Group scaled barista hiring for Coffee Bean & Tea Leaf across the Philippines with a Messenger-first Talkpush funnel — one CRM across brands, standardized prescreen, and careers/referral volume in one pipeline.

Before Talkpush, phone screeners called every applicant manually across 11 sites. Outcomes varied by caller, missed calls produced nothing. Now one AI agent handles every call, every role, scored and structured.

Cognizant Philippines replaced a third-party assessment vendor with TalkScore, solving an identity verification problem that other tools couldn't fix. Then started assessing English proficiency and soft skills in a single five-minute Voice AI interview.

How TaskUs Philippines automated its outbound call-out function with conversational AI, reducing manual recruiting effort, scheduling candidates faster, and freeing the team to focus on high-impact tasks.

Since 1981, McDonald's Philippines has managed its recruitment for crew and managers. With over 700 restaurants, they turned to Talkpush to streamline high-volume hiring.

TaskUs scaled hiring in Egypt on WhatsApp, the channel candidates actually use, with Talkpush syncing every conversation into Workday and going live in under 30 days.

El Palacio de Hierro, the largest luxury department store chain in Latin America since 1891, manages a remarkable 6,000 vacancies yearly across its 570 locations in Mexico.

TaskUs, a global leader in BPO, was scaling rapidly across Colombia and Mexico — but its recruiting operations weren’t keeping up. Processes were highly manual, scattered across spreadsheets, emails, calls, and text messages. The result: slow workflows, inconsistent communication, and rising administrative costs. To maintain hiring speed and quality at a regional scale, TaskUs needed a modern, centralized recruitment engine.

RingCentral aimed to improve its recruitment process by making it faster, more efficient, and less reliant on manual tasks.

In Guatemala—Pollo Campero’s birthplace—the chain crossed 150 restaurants while expanding across El Salvador, Costa Rica, and the Dominican Republic.

Lean Solutions Group adopted Talkpush to replace spreadsheets and manual workflows with automated, data-driven recruiting across Colombia, Mexico, Guatemala, and the Philippines—bringing clarity, speed, and structure to more than 8,000 annual hires.

Modelorama operates more than 10,000 stores across Mexico, each run by an entrepreneur rather than an employee. Regional, manual recruiting meant only 10% of 10,000 candidates were ever contacted. One national funnel on Talkpush, with geolocation to match prospects to stores, doubled entrepreneur onboarding.

With Talkpush, Infosys increased its sourcing activity from Meta (Facebook + Instagram) and implemented automatic candidate pre-screening.

With 7-Eleven's expanding footprint and a growing need for high-volume hiring, particularly for store staff and customer service roles, the company faced significant challenges in managing recruitment efficiently across its thousands of stores.

Ocado, a trailblazer in online grocery retail, is renowned for its innovative use of advanced robotics and AI to revolutionize the grocery industry.

Grupo VMA operates more than 8,000 employees across Costa Rica, Panama, and Honduras — making it the largest private employer in the country within the security and cleaning sectors.

Foundever Colombia, one of the country’s largest BPO employers, manages thousands of new hires each year

Concentrix, the largest private employer in the Philippines, faced the difficulty of unprecedented high-volume recruitment demand, while ensuring the level of quality hires they’re known for. With over 2.5 million leads processed each year, Concentrix needed a fully automated recruitment workflow to keep up with its massive growth.

Alorica Philippines sourced candidates from a vast amount of heavily attended jobfairs all over the Philippines and needed to seamlessly collect applications and pool them in one place for easy processing.

Anna Pinaroc is the Vice President of Recruitment at Afni Philippines, a global provider of customer engagement solutions. With over eight years at Afni, Anna oversees sourcing, marketing, and processing for both Asian and non-Asian hiring in the Philippines and supports recruitment efforts in the U.S. and Mexico. Afni faced significant challenges in managing high-volume recruitment processes, requiring a solution to streamline and enhance the candidate experience.

Accenture has been a critical player in helping clients achieve remarkable growth for over three decades.

How iQor, condensed 3 recruitment steps into 1, to deliver a faster response to candidates with TalkScore Language Assessment

Foundever Colombia, one of the country’s largest BPO employers, manages thousands of new hires each year

Alfamart Philippines, the fast-growing retail chain with a unique blend of convenience store and mini-mart formats, has become a staple in the local communities.

Coppel, one of Mexico's largest retail chains, employs thousands of workers nationwide.

Concentrix Philippines runs one of the largest talent operations in the country. With 70,000+ new hires every year, the onboarding team must process thousands of government IDs, employment forms, medical certifications, and background checks every month.

TaskUs integrated Talkpush's chatbot TUVA across its Philippines sourcing channels: contact rate rose from 35% to 71%, lead processing grew 76% per quarter, and 75% of candidates complete pre-screening within 10 minutes.

BAC Credomatic connected with a broader talent pool across Central America using Talkpush automation: 85% more applications from social media, a 14x reduction in cost per hire, and 6x faster pre-screening.

Pequeño Mundo, a 30-year Costa Rican retail chain, digitalized recruitment with Talkpush: 90,000+ applications processed in under 3 months, 408k WhatsApp messages sent monthly, and 95% of communication automated.