Streamlining Recruitment for 1 Million Annual Job Applicants
Walmart, operating 1,800 mega stores and plants across Central America, faced the challenge of efficiently managing high-volume recruitment across a vast territory. With over a million applicants annually, they sought a system that effectively catered to their diverse applicant pool, ensured that every application was processed from beginning to end, and offered precise and actionable analytics.
To achieve this, Walmart transitioned from a decentralized recruitment approach led by store managers to a centralized talent acquisition operation. This transition was meant to improve visibility into its talent pool and to improve all recruitment-related decision-making. Talkpush was chosen as their recruitment automation solution.
When Talkpush introduced its Job Match scoring system, Walmart rolled it out to replace its existing technical testing process. Candidates were now scored on an array of variables to minimize the risk of employee churn. By integrating precise geolocation data, the Job Matching feature ensured that candidates were accurately matched to the right roles in the right locations.
The once-manual application process was fully digitalized, eliminating in-store CVcollections. Talkpush-powered job application channels activated on Messenger,Instagram, and WhatsApp delivered a 92% completion rate. The conversational botsprovided candidates with 24/7 real-time support tailored to local preferences and madeit easy and affordable to reach out to candidates beyond email. Through those channels,Walmart now sends out more than 700,000 monthly messages to potential candidates.Thanks to the conversational AI and automated messaging, recruiters only handle 2% ofthese communications, freeing them to work on more high-value tasks.
In the first year of working with Talkpush, Walmart reported a 45% reduction in thetime-to-fill, from 14 to 7 days, by eliminating several manual tasks like CV processing,sending notifications and messages, duplicate management, and filtering/qualifyingcandidates.
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