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TaskUs

leans on automation to drive hiring ramp-ups while delighting candidates

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TaskUs leans on automation to drive hiring ramp-ups while delighting candidates

TaskUs' operations in the Philippines needed to do more with less. The company’s hiring requests were increasing, but its recruiting team was overwhelmed with manual processes and repetitive tasks that slowed down hiring activities.

Using chatbots powered by Talkpush, discover how TaskUs is able to provide a real-time personalized experience to candidates from the moment they click on an ad or express a potential interest in joining the company.

Candidates no longer kept waiting

To improve its contact rate and lead processing time, TaskUs integrated all itssourcing channels with Talkpush, capturing leads from various sourcingchannels and organizing them in “talent pools” based on preset criteria.

TaskUs integrated its HRIS Workday with Talkpush so that candidate profilesare automatically created and updated in both systems in quasi-real-time.

Achievements

35% to 71%

Increase in contact rate from

76%

Quarterly increase in lead processing rate at an average

75%

of candidates complete pre-screening within 10 minutes
Kavita Handa
Recruitment Director of Southeast Asia, TaskUs

“We wanted our applicants to engage and have ridiculously great conversations with our chatbot, TUVA (TaskUs VirtualAssistant), as if they were just speaking with a real human. For Us to achieve that, we needed TUVA to be fun and friendly.”

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Maximizing Benefits

Candidates no longer kept waiting! TaskUs integrated all its sourcing channels with Talkpush, capturing leads from various sourcing channels. TaskUs’ custom chatbot TUVA engages at scale with applicants online, 24/7, delivering a personalized and friendly experience to candidates.

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